Nuloft products are sold through nuloft.com and resellers such as BedandBasics.sg, Lazada or Qoo10.
Please refer to their respective Terms and Conditions, Delivery Policy and Returns Policy when purchasing from them.
For purchases through nuloft.com, please see Section B of these terms and conditions.
Your new Nuloft mattress (the “Mattress” or “Mattresses”) is covered by a 10 year Limited Warranty (the “Warranty”) from the date of delivery to your home. This Warranty extends to Mattresses purchased directly from Nuloft.com or Nuloft’s authorised retailers.
All Nuloft limited Warranties are not transferable and extend only to the original purchaser.
This Limited Warranty covers the following:
Visible indentations greater than one inch resulting from flaws in manufacturing, Indentations or sag resulting from use of an improper bed base/frame will not be covered by the Limited Warranty. The Mattress must be continuously supported by a proper bed base/frame which can support the collective weight of the mattress and its user(s).
Any physical or structural flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.
Any manufacturing defect in the zipper assembly of the mattress cover. Nuloft may repair or replace the mattress cover at our discretion.
This Limited Warranty does not cover the following:
A normal increase in softness of the foam material which does not affect the pressure-relieving properties of the mattress.
Personal preferences relating to firmness, design, materials, comfort and feel.
Physical and/or structural damages including, but not limited to, burns, stains, tears, liquid damage or cuts resulting from use.
Damage due to use with an inappropriate base with greater than two inches between support beams or slats.
Damage incurred during transportation, other than that provided by Nuloft during the initial delivery.
Damage of the mattress cover as a result of washing or drying.
Any minor manufacturing flaws to the mattress or packaging including, but not limited to, aesthetic flaws such as uneven stitching, dented carton boxes etc.
Any mattress (whether manufactured by Nuloft or not) sold by resellers who are not authorized retailers. Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
Warranty claims are only applicable within the country of original delivery by the original purchaser.
Nuloft will determine at our sole discretion if a repair or replacement of a defective mattress is appropriate.
Warranty claims may be made by writing to firstname.lastname@example.org with your original proof of purchase.
To the extent permissible by applicable law, the Mattress is provided “as is” and this Warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied.
To the maximum extent permitted by applicable law and except as set forth in this limited Mattress Warranty, in no event will Nuloft, its suppliers or its resellers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the Mattress or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Nuloft has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Nuloft’s total liability will not exceed the purchase price paid for the Mattress giving rise to such liability.
In the event a dispute arises between you and Nuloft arising out of this Warranty, you agree to resolve the disputes out of court within Singapore.
This Limited Warranty shall be governed by and construed in accordance with the laws of Singapore.
The following Terms and Conditions apply only to orders placed via Nuloft.com
Please read them through carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions.
Nuloft (“Nuloft”, “we”, or “us”) reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Online team by e-mail or phone.
A. PURCHASE OF PRODUCTS
1. Creating the Contract
1.1 You place an order on the website by selecting an item and following the instructions.
1.2 You will have an opportunity to check and correct any input error in your order up until you submit your order.
1.3 After you have submitted your order you will receive an order acknowledgement e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance of your order.
1.4 If you are paying by credit card, we will authorize your debit or credit card payment. If you are paying by cheque, we will deposit your cheque on the first working day after we receive it.
1.5 Once payment has been authorised, or your cheque has cleared, and we have determined the availability of stock we will arrange for the delivery of the goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail or call you with the details of how your goods will be delivered to you.
1.6 We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.
1.7 It is recommended that you retain all e-mails relating to your order and contract.
1.8 The details of your specific contract are filed by us. Should you want any information regarding your order you may contact us. (For details see Part F of these terms and conditions.)
2.1 If you have chosen to pay by card, once your order is received we will process the payment for your order by way of the credit or debit card details you have provided. In the event that there is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your chosen credit or debit card used for the payment of the order.
2.2 We will advise you if your payment details cannot be authorized for any reason or if your cheque has failed to clear. We may then invite you to pay by another method.
2.3 All prices and charges on this website are quoted in SG dollars. The price you pay for your order is that price which is displayed on the website. Prices include GST unless otherwise stated but exclude delivery charges. Delivery charges are calculated as part of the checkout process. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.
3. Security and Clearing
3.1 All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to it being transferred to the bank for authorization.
3.2 As an additional security means, no credit or debit card details submitted online are stored directly by us once your order has been processed.
3.3 If you have authorised us to obtain a second or final payment of your order on your chosen card, we will use the same secure connection to request these monies to be transferred to the bank for authorization. Your CV2 number is not retained by our Secure Payment Provider (SSP).
4. Delivery of Goods to You
4.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. Free delivery is only applicable within Singapore mainland between 10am-6pm from Mondays to Friday, and Saturdays between 9am -12pm, excluding public holidays. Additional surcharges are applicable for selected locations. Additional surcharges are also applicable when you choose a delivery timeslot that occurs after 7pm. For more information on additional surcharges, please refer to our delivery policy.
4.2 To qualify for free delivery, your delivery location must be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area. If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (eg. furniture is unable to fit into elevator, elevator unservicable upon delivery crew’s arrival, refusal of elevator access by building management etc) we will assess at our own discretion the feasability of the furniture being carried up via the staircase in a non-hazardous manner. In the event that delivery is deemed unfeasible, we reserve the right to cancel the delivery. Upon cancellation, a refund of any of your prior payments for that delivery will be made by within two weeks from the initial delivery date. Should delivery via staircase be deemed necessary and safe, additional charges will be as follows: $10 per item per storey. To keep to the day’s delivery schedule, we also reserve the right to reschedule an alternative delivery date and time should the initial timing of delivery be unfeasible for a staircase delivery.
4.3 We aim to deliver your furniture within the times quoted on our website when you place your order. Where multiple items have been ordered, we will endeavor to deliver them all together by the longest delivery time quoted, unless a split delivery is requested. This additional service will be subject to a further carriage charge. If the circumstances of your order change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.
4.4 You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.
4.5 Our team will carefully install your new furniture in your home, exactly where you want it (subject to access). They will remove all wrappings and packaging and dispose of them for you. Old mattresses may be removed for an additional fee. Simply inform the customer service officer of this service when you are contacted to set up a delivery appointment. We regret we are unable to offer this service on other furniture.
4.6 All deliveries are signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there will be an additional charge of $50 for this.
Should you wish to contact us regarding our Delivery Policy please do so (for details see Part D of these terms and conditions).
5. Access to the Destination Room
5.1 Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room.
5.2 As part of the checkout process, you will be requested to confirm that you have checked access thoroughly.
5.3 Should you have any concerns over access, then please note them on the comments box on the order or contact us by e-mail for further assistance.
6. Returns and Refunds (100 Night Trial)
6.1 You are entitled to a cooling off period beginning from the date you placed your order online and ending 100 days after you received your mattress. The following goods are exempt from this cooling off period:
Clearance/ As-is Products/ Set offers
Products that require on-site assembly
6.2 You or/and each shipping address are entitled to the 100 nights trial return and refund offer for one mattress only. If an order includes more than one mattress, you may only return one mattress. If at least one product is returned from an initial order, you will not be eligible for additional 100 night trials on subsequent orders of that particular product, i.e. If you return a matress, you will not be eligible for 100 night trials on future mattress orders.
6.3 You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails are accepted).
6.4 If you have not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will refund to you all the monies paid by you for the goods in question including the delivery charges in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your cancellation being accepted.
6.5 If you have not received the goods at the time of cancellation of the contract, but we have processed the goods for delivery, and they are en route, you must not unpack the goods when they are received by you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible.
6.6 If you have received the goods at the time of cancellation of the contract, the goods must be returned to us as soon as possible. You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible.
6.7 Refunds will exclude fees paid for:
Any other surcharges paid to resellers or delivery partners
6.8 The refund will be in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your refund request being accepted.
6.9 If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the goods from the amount to be refunded to you.
7. Damaged or Defective Goods
7.1 Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.
7.2 If the goods are found to be either damaged or defective in any way at the time of delivery, you must complete an incident form immediately, which will be provided by the home delivery team. If damage is discovered after delivery, you must contact us within 3 days of delivery of the goods.
7.3 If the goods are found to be defective we will repair the item to manufacturing standards.
Our guarantee does not extend to non-domestic usage, nor to goods which are taken outside Singapore.
8. Cancellation by Us
8.1 We reserve the right not to accept any order request if:
8.1.1 we have insufficient stock to deliver the goods you have ordered;
8.1.2 we do not deliver to your area;
8.1.3 one or more of the goods ordered was incorrectly described or priced on the website;
8.1.4 the payment transaction is not authorized; or
8.1.5 you have not complied with the provisions of paragraph 12 of these terms and conditions.
8.2 If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
9. Stock Levels
9.1 As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or are produced to order with the anticipated lead-time published on site
9.2 If any item is out of stock we will notify you and proceed in terms of paragraph 2.1 or 2.2 as appropriate.
10. Unforeseen Circumstances
While every effort is made to meet our customers’ demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.
11. Complaints and Remarks
11.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained on the Website footer.
11.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected.
12. Contractual Capacity
12.1 In order to be eligible to enter into a contract with us to purchase goods through the website you must:-
12.1.1 provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number;
12.1.2 be over the age of 21.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.
These terms and conditions shall be governed by and construed in accordance with Singapore law and you hereby agree to be subject to the jurisdiction of the Courts of Singapore. All contracts are concluded in English.
15. Data Protection and Privacy
16. Entire Agreement
16.2 Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us.
16.3 Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Nuloft is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, Nuloft makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Nuloft howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Nuloft nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Nuloft accepts no liability for any information or content contained in external third party websites which link to or from this Website.
Notwithstanding the a foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.